From our first call to Rhino Renewables to inquire about replacing our 12 year old house batteries, through the completion of our project, co-owner Ed provided stellar customer support. He was easy to reach and answered questions in detail, whether the questions were about technical topics or about the overall process. He is passionate and knowledgeable about the work Rhino does. The whole Rhino team kept things moving as quickly as possible, and everyone was helpful, kind, professional and communicated excellently. Project manager Sierra followed through consistently with a shipper in order to receive our batteries as soon as possible (and right before Christmas weekend!). The batteries were installed within the last 2 months, and so far all is well, and Ed has provided great post-installation support. Consistent and clear communication, and completing projects as promised and on schedule, are crucial, and Rhino did all of this superlatively.